Frequently Asked Questions
Find clear answers to the most frequently asked questions about our services, ordering process, delivery, payments, and customer support.
Yes, we offer genuine and high-quality cosmetic products carefully selected to meet customer expectations.
Most of our products are suitable for all skin types. However, we recommend checking the product description and performing a patch test before first use.
Store your cosmetics in a cool, dry place away from direct sunlight and excessive heat to maintain their quality.
Yes, all products include manufacturing and expiry dates clearly printed on the packaging.
Yes, you can use makeup daily, but always remove it before sleeping and follow a proper skincare routine.
The wear time depends on the formula and your daily activities, but most matte lipsticks provide long-lasting color.
Yes, most face serums are designed for daily use. Follow the usage instructions provided on the product.
Yes, applying sunscreen during the day helps protect your skin from harmful UV rays and supports your skincare routine.
For most skin types, washing your face twice a day is recommended—once in the morning and once before bedtime.
Our perfumes are formulated to provide long-lasting fragrance, though longevity may vary depending on skin type and weather conditions.